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  Dr Annie Lim
  Audrey Wong
 


 
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TBL Bear-Assist


Hi Bear Lovers, I'm glad to assist you with any of the following matters. If I fail to answer your question, please EMAIL me. Do take a moment to provide your FEEDBACK to help us to give a better service in the future.

PRIVACY
TeddyBearLand ASSURE you that all information collected through our web site is for the exclusive use of Teddybearland. This information is used to make your shopping experience easy, fun and pleasant. We do not share any information provided through this web site with other companies.
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EXCHANGE
All Teddy Bears that are returned within 30 days in its original condition and in a saleable condition will be exchanged immediately for another bear of the same value or higher.

Method of Returning the Bear:
Include a copy of the invoice, sent insured for value of contents with postage/shipping prepaid to our EXACT address as printed on the invoice. Items must be shipped with original packaging and packing in its full entirety.

Orders that are cancelled after they have already been shipped will be treated as a return. Items must be shipped with original packaging and packing in its full entirety.
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REFUND
Customer must return the Teddy Bear in original wrapping bag, a refund of the purchase price less the actual shipping charges will be sent or credited to customer within 30 days of receipt of return. Customer to bear the cost of the return charges.
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PRODUCT VARIATION
Teddybearland is not liable for any variation of the product's color, size, and material displayed in the Internet. Teddybearland reserves the right to replace the product pending on stock availability.
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SENT TO A DIFFERENT ADDRESS
You can instruct us to send the Teddy Bear to another person by simply indicate the Recipient Name and the Delivery Address in our order form. The gift recipient will receive the order with a packing slip. You will receive an email stating that your order has been sent!
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DUTIES & TAXES
Apart from shipping charges, you are responsible for all duties and import taxes. This cost is not calculated into the cost of your Teddy Bear or the shipping charges. However, the duties and import taxes are only applicable to certain countries. If you choose our courier service (TNT), they will handle the customs clearance for you and deliver right to your doorstep.
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800 X 600 minimum